Refund & Dispute Tips in Korea: What to Do If a Shop or Tour Won’t Refund
Last updated: March 7, 2026 If you only read one thing… (the 10-minute plan) Stay calm + get facts: ask for the shop’s/tour’s written policy and who can approve refunds. Collect proof: receipt, card slip, booking confirmation, cancellation request timestamp, photos/videos, and chat logs. Make one clear request: “Refund to original payment method by (date).” Offer an alternative (exchange/date change) if reasonable. Escalate smartly: platform help desk → card dispute (chargeback) → 1372 consumer counseling → tourist complaint (for travel). Write everything down: names, time, what was promised, and what was refused. This article is practical travel/consumer information, not legal advice. Procedures can vary by merchant, product, and payment method. Table of Contents How refunds & disputes usually work in Korea (for foreigners) What to do first when a shop/tour says “No refund” Evidence checklist: what to collec...